Contact Us

The team have years' of experience in the lottery industry and are on hand to answer any questions you have about playing the lottery. Before you go to the trouble of emailing us, though, please check the frequently asked questions below as you may be able to find a quick solution to your query there.

Common FAQs

Below you can find the answers to the most common queries we get, so read through these questions to see if the information you're looking for is here.

Lost and damaged tickets

If you have lost or damaged an Irish lottery ticket and you think it could be a winner, there's some bad news: you may not be able to claim the prize without it. The Irish Lottery advises that tickets are 'bearer instruments', meaning you must be in possession of a winning ticket to be able to claim a prize. If you have lost a winning ticket or damaged one to the point where the barcode cannot be scanned, you should contact the Irish National Lottery as asoon as possible for further advice. Online players should call 1890 244 344 or (01) 889 1000 and in-store players should call (01) 836 4444.

Claiming Prizes

If you've won a prize playing the Irish Lottery, then congratulations! How you claim your prize depends on whether you played online or in-store and on how much you won.

Online prizes up to €99 will be paid into your online lottery account automatically, while you'll receive a cheque for prizes worth between €100 and €500. If you're lucky enough to win an even bigger prize, you'll be contacted by a representative to arrange the payout. Claiming a jackpot will require you to travel to the Irish Lottery's headquarters in Dublin.

In-store prizes worth up to €2,500 can be claimed from lottery retailers, and for prizes up to €15,000 you'll need to go to the nearest lottery payment centre. Any prizes worth more than this must be claimed from the lottery's headquarters in Dublin.

Identifying a lottery scam

There are many lottery scams in circulation so it pays to be vigilant when dealing with any message regarding playing the lottery or winning prizes.

If you ever receive a notification that you've won a prize in a lottery you never even played, it is a scam and should be discarded immediately. Similarly, if you're ever asked to pay a fee to receive a lottery payout, it is also a scam - you never have to pay to receive your winnings. You can find lots more information about the subject on our Lottery Scams page.

Betting on the Irish lottery

Instead of buying a ticket for an Irish lottery game you can bet on the outcome of the draw. When you do that you play much the same way as if you buy a ticket - you pick numbers like normal and you can win all the same prizes, even those multi-million euro jackpots.

The biggest benefit of lottery betting is that you can participate in games you wouldn't usually be able to. So, as mentioned, if you're not in Ireland you can still choose your numbers for Irish lottery games, as well as many other lotteries from around the world, including UK Lotto and US Powerball.

You can bet on lotteries like these and more through, whether you're located in Ireland or elsewhere. Head to the Tickets page to find out which games you can get involved with.

Get In Touch

If you've still not found the answer to your question, feel free to contact us using the details below.


Our friendly customer support agents are on hand to answer any lottery-related queries you have. Please send an email to the address below and one of our team will be in touch with you as soon as possible.


Postal enquiries can be sent to the following address*:

Take That Ltd
The Exchange
Station Parade

* will never send "winner notifications" to visitors. Any such correspondence claiming to originate from should not be treated as genuine. Please do not post tickets to the postal address listed above as they cannot be processed at this location.

Casino Enquires

Casino Ireland offers an excellent level of customer service and support. Whether you have a question about one of the casino games featured on the site or you’re having trouble accessing your online account, there is a friendly team on hand to help.

Irish National Lottery

If you're looking to get in touch directly with the Irish National Lottery the details can be found below:

The National Lottery
Abbey Street Lower
D01 Y1X2
Online Players: 1890 244 344 or 01-8891000
In-store Players: (01) 836 4444 is owned and operated by Take That Limited, a registered company in England and Wales. To find out more, visit The Take That Ltd. wesbite.